FAQ
1. What type of paper do you use for framing?
All prints are printed on Giclee Paper which is the pinnacle of fine art printing. We use 3 different high-quality papers for our prints and details of each paper can be found in the Print Details Section of each listing.
2. How long will my art last?
All prints are printed on Inkjet printers with archival pigment inks offering an expansive spectrum of colors and vivid detailed color portrayal. These art prints are certified archival, maintaining color and quality for up to 100 years
In short, this means you can trust you are purchasing the highest quality image that can be produced today, with the best fine art methods out there.
3. What is your return policy?
All Sales Are Final. We create all items on demand, made especially for you! Because of this, we are unable to offer refunds at this time. We appreciate your understanding! Please take measurements of your space before making a purchase and if you have any questions, please do not hesitate to reach out before placing an order (info@kellywclark). We use only the highest quality materials in our shop and stand behind the quality of the items you receive.
4. I need to cancel my order what do I do?
We start production on each product the same day it is ordered based on the exact details of the order. If contacted within 24 hours we may be able to change things like an incorrect shipping address but we cannot cancel, alter size, selections or type for orders after they are placed. Please double-check the details of your order before finalizing.
5. Can I exchange an order?
Exchanges will only be offered IF damage was done to your item in shipping. We pack each item carefully to ensure its safety on its journey to you! If your product is damaged in shipping, please email us at info@kellywclark.com with your order number and photos of the item and shipping box so we can begin the process of replacing your order.
6. How long does shipping take?
Each product is specifically created for you once your order is placed, while we strive to get you your item ASAP the nature of made-to-order does mean items will need some time to arrive at your doorstep.
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All unframed prints will arrive in approximately 15-18 business days. This accounts for processing time, product creation, and transit time.
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Framed prints are custom-made and made to order this process does take some care and time to create. Please allow approximately 15-25 business days from order to delivery! We promise it will be worth the wait!
Note that if you place an order during a week of a US bank holiday, that shipment might be delayed by an additional day.
Orders over $1,000 are shipped with a direct signature requirement.
Currently, we only ship to the US.